Returns Refunds will be issued at the discretion of Confident Canines under the Consumer Guarantees Act 1993. No refunds will be given for change of mind. No refunds will be given for wrong sizing but an exchange is possible for the correct size if in stock except in the exclusion noted below. Returns must be received back within 14 days of purchase or 14 days from shipping date for pre-ordered items.
Sale items, treats, specialised pre-orders (non-standard items not listed on the website) or custom orders are non refundable.
Products must be in original condition with labels still attached. All items will be assessed upon return. Please remove all dog hair from harnesses, collars, jackets, and other items before returning. Failure to return products in new condition may lead to non-refund.
Confident Canines recommends returning product via tracked delivery and accepts no responsibility if items go missing on their return. Cost of returning items is the responsibility of the customer. For exchanges, the customer will be response for any additional shipping charges.
We will do our best to get your order to you in the fastest and most cost effective manner possible. Courier companies used included Pass the Parcel and NZ Couriers. Confident Canines takes no responsibility for parcels that go missing. Every effort will be made to resolve any issues through the courier company. Parcels sent with no signature required will unlikely be covered. Confident Canines accept no responsibility for parcels that are requested to be sent with no signature required or to be left on the property, whether they go missing and/or are damaged. No PO Box deliveries without prior arrangement.
Please be aware that treats are considered perishable items and aren't covered by courier claims.
Any order containing pre-ordered items will be shipped once all items are available.
Pick up is available by arrangement from Newlands Wellington. Please follow the instructions received via your order confirmation and email or PM Confident Canines to arrange pick up.
Terms and Conditions for Training
Thanks for choosing Confident Canines NZ. We look forward to joining you and your dog on your training journey. By booking a consultation or making a purchase, you acknowledge that you have read, understood and accepted our terms and conditions. These are in place to provide for the safety and well-being of our clients, ourselves and the animals in our care.
Our training philosophy
Our training methods are based in science and guided by ethics. We use kindness and positive reinforcement to build relationships with our dogs and train without the use of pain, fear or force. In working with us, you agree to avoid the use of physical corrections of any type. Tools that are considered aversive, such as slip leads, check chains, spray devices or noise makers intended to startle are not to be used when working with us.
Our advice and your commitment to training
Our advice and methods are based on scientific evidence and ethics. We are constantly engaged in continuing professional development and make our best endeavours to stay up to date with the latest training methods, research and behavioural science. We believe our advice to be true and accurate and provide it in good faith, however we can not guarantee accuracy, currency or applicability of material to specific situations and circumstances. We are not responsible for misinterpretation or misunderstanding of advice. If you don’t understand something we’ve said, please ask us. Success cannot be achieved in a single session, or series of group classes. Training is a lifelong commitment. Confident Canines will not be held responsible for any lack of progress with training goals. In order to fully benefit from group classes or private consultations, consistent and regular training must continue at home. We will provide you with methods, information and support, but success depends on you and we cannot guarantee any particular outcome.
Bookings for classes or private consultations require a deposit of 50% to secure your place. If you’re no longer able to attend, please let us know as soon as possible. We understand that sometimes plans need to change. The more notice you give us, the better we are able to accommodate changes. Our terms for cancellations for Private Consultations are: · More than 5 days’ notice – full refund · More than 48 hours’ notice – full refund minus an administration fee of $25 or free transfer to an alternate date. Free transfer to an alternate date is only available once, after which an administration fee of $25 will be payable. · Less 48 hours’ notice – no refund.
Our terms for cancellations for Group Classes are: · More than 5 days’ notice – full refund. · More than 48 hours’ notice – refund of 50% of cost · Less 48 hours’ notice – no refund. · After attendance at the first group class, no refund is available if you are unable to complete the course.
Please ensure you arrive a few minutes early for the first class. For all classes, please ensure your dog is in good health and given an opportunity to toilet before arriving. We endeavour to start classes on time, and dogs arriving late can cause disruption and delays. Additional people attending group classes must be advised prior to the class. Children must be able to participate or occupy themselves in a manner that does not distract or interfere with attendees. Dogs must be on a lead attached to a flat collar or suitable harness for all classes, and may only be let off-lead at your trainer’s direction. Please give other dogs and people space, and do not allow dogs to interact before or during the session unless directed by the trainer. All dogs must be registered with the relevant local authority as legally required (puppies under 12 weeks old do not require registration). All dogs attending training must be in a fit state of health to take part. Please talk to us first if your dog is recovering from injury, as some conditions may be able to be accommodated. Dogs must not attend group classes if they have been exposed to or are recovering from infectious diseases such as canine cough, parvovirus or conjunctivitis. Please advise us early so that we can discuss alternative arrangements. Dogs must be adequately protected by vaccination and proof may be requested. Puppies may attend appropriate classes once commencing a vaccination programme. Puppies should be carried into the venue until they have completed the initial vaccination schedule. All dogs should be regularly treated for internal and external parasites. If your dog has behavioural challenges such as anxiety, nervousness, reactivity or aggression towards dogs or people, you must discuss this with us prior to booking. We are experienced in managing behavioural challenges, but we need to do so in a way that is most beneficial for you, your dog, and others attending. We reserve the right to refuse access to group classes to dogs that are injured, unwell or aggressive if we have not discussed your situation in advance. You will not be entitled to a refund in these circumstances. If we have agreed to your attendance, but then find that a group situation is unsuitable, we will discuss alternative arrangements with you. Bitches in season are not permitted to attend group classes. Please advise us early if your bitch is entire and may come into season during a course.
Private consultations take place at your home or another location. Additional travel charges may apply depending on location. Sessions can be one-on-one, or may include other members of your family. Please discuss arrangements with us so that we can work with you for the best results. To ensure the safety and well-being of everyone involved, behavioural challenges such as anxiety, nervousness, reactivity or aggression towards dogs or people must be disclosed when booking. This enables us to take appropriate precautions and tailor our approach to you and your dog. In some cases follow-up visits may be required, which will be charged accordingly. Complex behaviour challenges cannot be resolved in a single session. We will make a recommendation based on your unique situation, always with the best interests of the dog in mind. Aggression is a complex behavioural challenge, and dogs can cause injury to other animals and people. Both behavioural training and management precautions will be required, and owners remain responsible for their dog’s behaviour at all times. No behaviour modification programme can provide a guarantee of success. Ongoing work is required, sometimes for the life of the dog.